Retail and food service organizations already know that mystery shopping is a proven way to ensure customer satisfaction and increase profits. And the same thing is true in healthcare. Whether you are currently pro or con on the subject, or have never given it any thought, we will arm you with the unbiased information you need to make the right decision about mystery shopping for your organization.
The purpose of Barbara's Blog is to provide information about medical and long-term care mystery shopping including how it can be used to improve service and systems, patient satisfaction, the patient experience, hospital HCAHPS scores, recruitment, sales and marketing.
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