Hospital Mystery Shopping

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Mystery Shopper Services

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Mystery Shopping Provider

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Secret Shopping Services

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Mystery Shopping Sales Training

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Online Mystery Shopper

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Client Feedback: What Devon Hill Associates’ Mystery Shopping Clients Have to Say

“I wanted to let you know how much I appreciated the work you did for the California HealthCare Foundation … The thoroughness of the process and the professionalism of the “shoppers” allowed us to have insight into a growing problem … The request for detailed reports from the hospitals has been overwhelming. We’ve received requests from all of the major systems as well as from many smaller hospitals. I would estimate that in all about 75% of the hospitals surveyed now have their reports. A number of them have since gotten back to me indicating they are taking action.”

– California HealthCare Foundation  •  Oakland, CA


“We found your insights and attention to detail provided us with a clear vision for improving our customer service efforts in the emergency and Inpatient areas. Thank you for the abundance of information you provided.”

– Regional Medical Center  •  Orangeburg, SC


“I want to compliment you and your team for completing such a thorough mystery shopping assignment for the Emergency Department at Tri-City Medical Center. Your detail was extraordinary. Your team of “shoppers” were able to effectively assess our weakness and strengths. Thank you so much for your professionalism and diplomacy.”

– Tri-City Medical Center  •  Oceanside, CA


“I just wanted to take a moment to tell you how well our Mystery Shopper report was received by the Leadership Team … I believe a big part of their willingness to accept the information was because it wasn’t all bad. I think you and your mystery shoppers did a good job of seeing both the good and the bad and made sure that your final report contained both … your company has done a great job giving us an honest, unbiased look at what our customer sees. Thanks!”

– Medical City Dallas Hospital  •  Dallas, TX


“The team was impressed with your background in healthcare, your experience, your attention to detail and your commitment to this work as a means of improving customer service in the healthcare setting … Our team’s confidence in your abilities has been rewarded … We have been pleased with the in-depth reports received as a result of our first wave of mystery patients.”

– Verde Valley Medical Center / Northern Arizona Healthcare  •  Cottonwood, AZ


“Bill Neff, our trainer, was dynamic and very well informed about the continuing care sales process. He managed to keep the team involved with the training through his use of interaction … Thank you for the tailored scenarios you created. They were very much on the mark … and since they were so familiar to them, they paid rapt attention.”

– NJ Presbyterian Homes & Services  •  Princeton, NJ


“…to express our appreciation for evaluating the reputation and market position of Independence Court of Ormond Beach. Your customized and educated approach has generated superior information that will lead to the right decisions. Your insights and judgments expressed during our discussions were appreciated. Thank you for your assistance. The report is well worth its cost.”

– National Health Management (now IntegraCare Senior Living Communities)  •  Wexford, PA
 

Download our
capabilities brochure.

View a sample of Devon Hill Associates Healthcare and Long-Term Care clients.

For information on mystery shopping and other services, call Barbara Gerber at +1-858-456-7800.