As seen in
San Francisco Chronicle

Hospital Mystery Shopping

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As seen in
Pittsburgh Post-Gazette

Hospital Mystery Shopping

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As seen in
The New York Times

Hospital Mystery Shopping

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Medical Mystery Shopping In the News

Medical Mystery Shopping News Articles:

Wall Street Journal. Health Care Taps ‘Mystery Shoppers.’  Article by Shirley S. Wang.

Devon Hill Associates and our satisfied customers — Saint Michael’s Hospital and Medical City Dallas Hospital — were quoted in a story about national trends in medical mystery shopping. Please contact Devon Hill Associates at 1-858-456-7800 for a complete copy of the article.


nursing homes KETV.com Hospitals Try to Cure Impersonal Service. Article by Shiloh Woolman, Staff Writer.


Mystery patients lend insight into operations, patient perception medicalnewsic.com Mystery patients lend insight into operations, patient perception. Article by Cindy Sanders.


medical mystery shopping AARP Bulletin. New Emphasis on Customer Service in Medicine: “Secret shoppers” help improve the real patient’s experience. Article by Sandra G. Boodman.


San Diego Union-Tribune. Good Medicine for Health Care. Article by Keith Darce.

Devon Hill Associates was quoted in a story about local and national mystery shopping trends devoted to medical practices and hospitals.


nursing homes TravelNursing.com Mystery Patients ‘Shop’ Health Care Facilities. Article by Christina Orlovsky.


nursing homes Amednews.com Quality Evaluations Enhanced by Patient Feedback. Article by Kevin B. O’Reilly, American Medical News staff.


St. Louis Nursing News. ED Nurses Strive for Good Patient Satisfaction.

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For information on mystery shopping and other services, call Barbara Gerber at +1-858-456-7800.