Leading the way in hospital, healthcare and medical mystery shopping is Barbara Gerber, president of Devon Hill Associates of La Jolla, California. Her unique Secret Patient service has been featured in The New York Times, Wall Street Journal, San Francisco Chronicle, Pittsburgh Post Gazette, and Los Angeles Times, as well as numerous other newspapers, Trustee magazine, California Medicine, Health Care Forum Journal, Group Practice Journal — and other national and industry publications.
Devon Hill Associates LLC harnesses the research power of mystery shopping to evaluate the patient experience in hospitals and healthcare organizations — and the marketing and sales effectiveness of long-term care organizations. Using trained, qualified mystery shoppers to identify and monitor barriers to good service, communication and marketing, Devon Hill Associates helps hospitals, clinics, medical offices, assisted living and retirement communities increase business and satisfaction. Whether you’re in the healthcare or long-term care business…