Healthcare & Senior Living Mystery Shopping Articles

Articles By and About Devon Hill Associates:

California HealthCare Foundation releases Devon Hill’s report

A brief summary of a report released by the California HealthCare Foundation (CHCF) titled Price Check: The Mystery of Hospital Pricing indicates that more needs to be done to help people who shop for pricing and financial assistance information at California hospitals. During the 5-month study conducted by Devon Hill Associates, a total of 622 calls and visits to 64 hospitals were made by mystery shoppers posing as uninsured patients requesting pricing information for elective procedures.


Is there a ‘mystery shopper’ in your ED: Mystery shoppers can uncover ED weaknesses. ‘Patients’ present unannounced, report findings. hosptial mystery shoppers go undercover in emergency departments

ED Management.  By Steve Lewis


Add a little ‘mystery’ to the interview process. Uncover candidate interview pitfalls and achieve a positive reputation for your organization. nursing homes

Nursing Homes.  By Barbara Gerber


Paving the Way to Superior Performance medical mystery shopping benchmarking

Assisted Living Today.  By Barbara Gerber


Make Customer Service Your Business

Assisted Living Today.  By Barbara Gerber


Mystery Shopping Captures Missed Opportunities

COR Healthcare Market Strategist.  By Karen Southwick


The Goods on Three Spies

Hospitals and Healthcare Networks.  By Charles Downey


What Mystery Shopping Can Do For You

Trustee.  By Sondra Bazrod


The Empowered Consumer

Healthcare Forum Journal.  By David O. Weber


Taking the Mystery Out of Mystery Shopping

Group Practice Journal.  By Barbara Gerber

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