UNDERCOVER IN A HOSPITAL BED The New York Times Recently this interesting article about hospital mystery shopping appeared in the electronic version of the NY Times: Undercover in a Hospital Bed Secret shoppers pretend to be sick to help make hospitals safer for everyone else. https://www.nytimes.com/2019/07/16/well/live/secret-shopper-hospital.html After reading the article and the various reader responses, I thought to […]
The purpose of Barbara's Blog is to provide information about medical and long-term care mystery shopping including how it can be used to improve service and systems, patient satisfaction, the patient experience, hospital HCAHPS scores, recruitment, sales and marketing.
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