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Mystery Shopper Application

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Thank You for Your Interest in Devon Hill Associates

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Learn More About Devon Hill Associates

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The purpose of Barbara's Blog is to provide information about medical and long-term care mystery shopping including how it can be used to improve service and systems, patient satisfaction, the patient experience, hospital HCAHPS scores, recruitment, sales and marketing.

Recent Posts

  • HOSPITAL MYSTERY SHOPPING — IT’S ABOUT TIME….
  • Yelp, Facebook & Healthcare Mystery Shopping
  • Mystery Patients Go Undercover
  • Ready for ED-CAHPS?
  • Unlocking the Patient Experience: Mystery Shopping or Ethnography?

Categories

  • Assisted Living
    • Mystery Shopping
  • General
  • Healthcare/Hospitals/Clinics
    • Customer Service
    • HCAHPS and Patient Satisfaction
    • Mystery Shopping
    • Operations
    • Patient Experience/Patient Satisfaction
    • Price Transparency
  • Nursing Homes
    • Mystery Shopping
    • Sales Effectiveness
  • Retirement Communities
    • Mystery Shopping
    • Sales Effectiveness
  • Uncategorized